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SUMMARY

The Mortgage Clerk position issues appraisal/contractor payments on liquidation appraisal orders, processes mortgage loss mitigation servicing, possess knowledge of the Debt Collection Improvement Act of 1996 transaction processing, provides Guaranteed Loan Support services, provides Customer Service supports, supports the Mortgage Origination/Underwriting Auditor, and uses discretion and confidentiality in fulfilling the requirements of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following.  Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Procure information from Insurance Companies via Telephone.

Processes tasks in LoanServ.

Updates insurance information in LoanServ.

Issues payments to insurance companies.

Works & imports correspondence in the Electronic Customer File.

Prepares & documents global system notes in Sagent.

Researches accounts and provide resolution.

Reviews and processes Debt Settlement packet.

Sends debt settlement application.

Processes charge off and debt cancellations.

Processes Skip trace information.

Index signed Ream agreements.

Responsible for SFH-Guaranteed Loan Program support.

Processes loss claims according to SFG-GLP regulations, policies and procedures.

Performs account research and provides detailed analysis and advice to management and customers.

Provides Lender/Servicer customer service support regarding account via email and phone.

Provides loss claim related assistance on projects to support the SFH-GLP and the SFH Claims Branch.

Processes all loss claim related sub tasks.

Other duties, such as: Prepare UPS labels for overnight mailings, data entry, image documents, sort/scan incoming mail, answers phone calls, voicemail, status calls and emails.

Initiates tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB.

Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and servicing standards.

Processes Chapter 13 Bankruptcy cases.

Processes Chapter 7 Bankruptcy cases.

410A Bankruptcy History.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. 

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.

EDUCATION / EXPERIENCE

Bachelor's degree and a minimum of three (3) years’ relevant experience, or equivalent combination of education / experience.

CERTIFICATES, LICENSES, REGISTRATION

Must be able to obtain government security clearance.

U.S. Citizen/ Green Card only due to government or federal requirement.

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES

Possesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.

Excellent verbal and written communications skills.

Excellent customer service skills with ability to represent company in a positive and competent manner.

Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.

Extremely detail-oriented with ability to quickly grasp business needs and issues.

Ability to work both independently and in a team environment toward the successful achievement of goals.

Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

LANGUAGE SKILLS

Ability to read, analyze, and interpret technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel.  Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!